WORLD CLASS INBOUND , OUTBOUND CALL CENTER SERVICES
Customer Experience Solutions
Your customers are in safe hands.
With over 50 seats capacity and a premium location in the heart of Cairo , we assure you that we will drive a stable, smart and modern customer journey to your brand. Our well trained agents are ready to take your business communications to the next level. We provide our contact services with Arabic and English speaking agents covering a wide variety of specialties like tele-sales, customer care and acquisition.
Customer Support
Innovative technical solutions for the simple and complex customer support scenarios. Dynamic training curriculums to match the frequent updates in the supported technical solutions.
Customer Services
Customer experience specialists trained to support best-in-class product, service, brand experience for our clients` customers. Following six sigma quality frameworks , our teams are consistently working to improve the overall yield of the customer journey.
Customer Experience
From the early customer journey mapping to on ground execution of successful programs including customer service and contact centers, we can help you better satisfy your customers.
Delivery Options
Chat
Platinumhub provides modern chat and messaging services, we also provide bots, apps , product tours and more like email, messages, and a help center that help you build relationships with your customers.
Providing support, engagement, and marketing chat solutions.
Chat support package gives your customer satisfaction the boost it deserves with industry – leading business manager and seamlessly provide human, self-serve, and proactive support.
building up on the historical top interaction motives to extract canned responses. Empowering the customer support staff to use the designed canned responses or edit the provided scripts.
capturing the customer feedback after each interaction to measure the efficiency of the provided support.
Engagement support package connects customers at all-new level. Grow revenue with targeted and personalized messages. Classify the customers from the first interaction to drive conversion driven conversation. Our chat tools are capitalizing on the unassisted customer journey on your platform to predict the next best action for your customers. It also provides a click by click tracking for the end users on the website or mobile applications. This makes the sales team capable of pitching the right product on the right time.
Voice
Plug and play voice communication solutions bring consumer interactions from all over the globe to the business hub in Egypt. the power of enterprise – grade phone system at a price that is affordable. JRS voice pricing models boost anticipated return of investment for a phone system with no hidden fees , avoiding costly addons and simplifying complicated licensing fees.
JRS comes with various contracting models with global and local service providers. This gives Platinumhub the capacity to help at any point. If you would like to transfer existing phone lines or even build a new global phone system for your brand , JRS voice team defiantly can help.
Flexible voice support packages starting from the basic inbound and outbound calls , moving to HD voice recording , advanced monitoring system , after call surveys ending with full digitally assisted customer journeys.
Digital transformation for the frequent sales and service scenarios to be serviced in the IVR stage. Smart deflection to the IVR for better resources utilization.
99% uptime for the voice platforms with robust backup solutions for each infrastructure element. Capitalizing on the cutting-edge technologies to offer stable communication channels for all support line of businesses.